These Terms of Service govern access to and use of kuslebi.ge and the purchase of products offered through the website.

The website and online store are operated by:
Legal name / Individual Entrepreneur: [LEGAL NAME]
Identification number: [IDENTIFICATION NUMBER]
Registered address: [REGISTERED ADDRESS]
Trading address, if different: [TRADING ADDRESS]
Email: [CUSTOMER SUPPORT EMAIL]
Telephone: [PHONE NUMBER]
In these Terms, “Kuslebi”, “we”, “us” and “our” refer to the operator identified above. “Customer”, “you” and “your” refer to a visitor or purchaser using the website.

1. Acceptance of the TermsBy accessing the website, placing an order or purchasing a product, you confirm that you have read and accepted these Terms, our Privacy Policy and our Delivery & Returns Terms.
Nothing in these Terms limits any mandatory consumer right granted to you under the laws of Georgia or other applicable consumer-protection laws.
You must have the legal capacity required under applicable law to enter into a purchase contract. Where required, a minor may place an order only with the consent and involvement of a parent or legal guardian.

2. Information about productsWe aim to provide accurate descriptions, photographs, sizes, materials, colours, prices and availability information.
Due to differences between screens, lighting and photography, the colour or appearance of a product may vary slightly from what is displayed on your device.
Product photographs are illustrative but are intended to represent the actual product as accurately as reasonably possible.
You are responsible for reviewing the product description, size information, price, delivery details and other relevant information before placing an order.
If a product contains a material characteristic that requires special care, we will indicate this in the product description, packaging or care instructions.
3. PricesUnless expressly stated otherwise, prices displayed on the website are shown in Georgian lari (GEL) and include applicable Georgian taxes.
International delivery costs, customs duties, import taxes, brokerage charges and similar fees are not included in the product price unless expressly stated during checkout.
For international orders, the Customer is responsible for any customs duties, import taxes and fees imposed by the destination country.
We may change prices at any time. A price change will not affect an order that has already been confirmed by us, except where the displayed price resulted from an obvious technical or typographical error.
4. OrdersAn order submitted through the website constitutes an offer to purchase the selected product.
After receiving an order, we may send an automatic acknowledgement. An automatic acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.
A purchase contract is concluded when we expressly confirm the order, accept payment or dispatch the product, whichever occurs first, unless we clearly inform you that the order is treated only as a reservation for fitting and acceptance in person.
For orders designated as a reservation for courier fitting or pickup, the purchase is completed when the Customer, after having an opportunity to inspect or try on the product, confirms acceptance and pays for or retains the product.
We may reject or cancel an order where:

• the product is unavailable;
• payment has not been authorised;
• the delivery information is incomplete or incorrect;
• we reasonably suspect fraud, misuse or unlawful activity;
• the order cannot be fulfilled because of delivery restrictions;
• the website displayed an obvious pricing or product-information error.

If we cancel a paid order, we will refund the amount paid using the original payment method, unless another lawful method is agreed with the Customer.
5. PaymentAvailable payment methods will be displayed at checkout or agreed directly with the Customer.
Payments may be processed by banks, payment service providers or payment platforms acting as independent controllers or processors of payment information.
We do not normally receive or store full payment-card details when payment is processed by an authorised third-party provider.
You confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.
6. Courier fitting and pickup fittingFitting may be available:

1. during local courier delivery; or
2. when collecting the product from an agreed pickup location.

Pickup and fitting must be arranged in advance by telephone or another communication channel confirmed by us.
The Customer must handle products carefully during fitting. Shoes must be tried on indoors, on a clean surface and in a manner that does not create wear, scratches, stains, sole damage, odour or other deterioration.
Where an order is expressly treated as a reservation until fitting and acceptance, the Customer may decline the product during the appointment without completing the purchase.
Courier fees may remain payable where this was clearly communicated before the appointment, including when the Customer declines all delivered products after fitting.
Fitting does not remove or limit any mandatory rights that apply to defective products or distance contracts.
7. Product availabilityProducts may be available in limited quantities. Placing an item in a shopping cart does not reserve it.
If an ordered product becomes unavailable, we will contact you and may offer:

• a replacement product;
• another size or colour;
• a later delivery date; or
• cancellation and a refund.

We will not substitute a product without your consent.
8. DeliveryDelivery conditions, estimated timeframes, courier fitting arrangements, international shipping and the allocation of customs charges are described in our Delivery & Returns Terms.
Delivery dates are estimates unless a specific date has expressly been agreed as essential.
We are not responsible for delays caused by customs authorities, incorrect customer information, courier disruptions, force majeure or circumstances outside our reasonable control. This does not affect any mandatory right available to the Customer under applicable law.
9. Inspection upon receiptPlease inspect the package and product as soon as reasonably possible after receipt.
Where the package appears visibly damaged, you should, where practicable:

• photograph the package before opening it;
• note the damage with the courier;
• retain the packaging; and
• contact us promptly.

Failure to report visible damage immediately does not automatically remove any mandatory statutory right, but prompt notification helps us investigate the issue with the carrier.
10. Defective or non-conforming productsA product must correspond to its description, agreed characteristics, quantity, quality and intended purpose.
If a product is defective, damaged before delivery, counterfeit, materially different from its description or otherwise does not conform to the contract, the Customer may have statutory rights including repair, replacement, price reduction or withdrawal from the contract, subject to applicable law.
Under Georgian consumer law, repair or replacement will generally be considered before price reduction or termination where repair or replacement is possible and proportionate.
Necessary costs associated with bringing a defective product into conformity, including appropriate delivery or postal costs, will be covered by us where required by law.
Normal wear and tear, damage caused by misuse, improper storage, failure to follow care instructions, external impact or unauthorised alteration is not considered an original product defect.
11. Returns and withdrawalWe do not offer discretionary “change-of-mind” returns beyond the rights required by applicable law.
This means that we do not voluntarily accept a return merely because a Customer changes their mind after an in-person purchase or after completing a purchase following an in-person fitting, unless we expressly agree otherwise.
However, this policy does not exclude:

• the statutory right to withdraw from an eligible distance or off-premises contract;
• rights concerning defective or non-conforming products;
• any other mandatory rights that cannot lawfully be excluded.

Detailed rules are stated in our Delivery & Returns Terms.
12. Promotions and discount codesPromotions and discount codes may be subject to additional conditions, including expiry dates, minimum order values, eligible products and limits on use.
Unless expressly stated otherwise:

• promotions cannot be combined;
• discount codes cannot be exchanged for cash;
• a discount applies only to eligible products;
• a promotion may be withdrawn before an order is confirmed.

Promotional conditions do not limit statutory consumer rights.
13. Intellectual propertyThe website and its contents, including branding, logos, text, photographs, graphics, product presentation, layout and original design elements, are owned by or licensed to Kuslebi and are protected by applicable intellectual-property laws.
You may use the website only for personal and lawful shopping purposes.
You may not copy, reproduce, distribute, sell, scrape, republish or commercially exploit website content without prior written permission, except where permitted by mandatory law.
Third-party trademarks and brand names belong to their respective owners.

14. Acceptable use

You must not:

• interfere with the operation or security of the website;
• attempt unauthorised access to the website or connected systems;
• introduce malicious code;
• submit false payment, identity or delivery information;
• use automated systems to extract data without authorisation;
• use the website for fraudulent or unlawful purposes;
• infringe the rights of Kuslebi or any third party.

We may restrict access where reasonably necessary to protect the website, Customers or our legal interests.

15. Third-party services and links

The website may use or link to third-party services, including payment providers, delivery companies, analytics platforms, social networks and mapping services.

We are not responsible for an independent third party’s website, terms, security or privacy practices. Your use of third-party services may be governed by that party’s own terms.

16. Limitation of liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for intentional misconduct, gross negligence, personal injury caused by unlawful conduct or violation of mandatory consumer rights.

To the extent permitted by law, we are not liable for indirect or unforeseeable losses, loss of business opportunities or losses not arising naturally from our breach.

For Customers purchasing products for personal purposes, these limitations do not reduce the remedies available under mandatory consumer-protection law.

17. Force majeure

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including natural disasters, severe weather, war, civil disturbance, government restrictions, epidemics, telecommunications failures, customs interruptions, strikes or major transport disruptions.

We will take reasonable measures to minimise the effect of such circumstances and will contact affected Customers where reasonably possible.

18. Complaints

Complaints may be submitted using the following contact details:
Email: [CUSTOMER SUPPORT EMAIL]
Telephone: [PHONE NUMBER]
Address: [CONTACT ADDRESS]

Please include your name, order number, description of the issue and relevant photographs or documents.
We will review complaints fairly and respond within a reasonable time.

A Customer may also submit a consumer complaint to the competent Georgian authority or bring a claim before a court or another competent dispute-resolution body.

19. Governing law

These Terms and contracts concluded through the website are governed by the laws of Georgia.

The courts of Georgia shall have jurisdiction, subject to any mandatory rule allowing a consumer to bring proceedings in another competent jurisdiction.

A choice of Georgian law does not deprive a consumer residing outside Georgia of mandatory protections granted by the law of their country where those protections apply and cannot contractually be excluded.

20. Changes to the Terms

We may amend these Terms to reflect changes to our services, business processes or legal obligations.

The version applicable to an order is the version available when the order was placed, unless a change is required by mandatory law.

The current version will be published on the website with its effective date.

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective. The invalid provision will be interpreted or replaced to the minimum extent necessary to comply with applicable law.

22. Contact

Questions concerning these Terms may be sent to:

Kuslebi / [LEGAL NAME]
Email: [CUSTOMER SUPPORT EMAIL]
Telephone: [PHONE NUMBER]
Address: [REGISTERED OR CONTACT ADDRESS]